The Green Door Privacy Policy

Correspondence and email via this website is not secure

We do understand that for a vast number of patients, emailing may be the most convenient method of communication to use when contacting the Green Door Clinic.

The General Medical Council has advised us on the use of emails and their security. Although we have taken internal measurements to protect the confidentiality of our clients, please be aware that emails are not a completely secure method of communication and we recommend that you refrain from disclosing any sensitive or confidential information through email.

Should you choose to email the Green Door Clinic or any of the specialists working here, we cannot be held responsible for what you choose to include in your email or any problems with you emails.

Data Protection & Cookies

Cookies are small data files transferred to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide us with details of how our website is used. A cookie does in no way or form gives us access to your computer or any personal information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Please note that we do not directly harvest or take the data from the website.

We do not buy and sell information from third parties and won’t pass on details without your consent, except in an emergency situation.

Data Portability/Information Sharing

Upon registration with us at the Green Door Clinic, we will from there on keep a record of any non-medical details, such as; your name, address, date of birth, telephone(s), email address(s). This information will be stored on our secure data base. These details will be stored uniquely for administrative and accounting purposes only. Any clinical data stored on our secure data base will be exclusive to Jenny Dew to have access.

In some cases, patients may be seeing more than one specialist and may want to share details of their sessions with others that are dealing with their care. Clients have the right to request that we share your details with another specialist, however we follow strict guidelines when sharing information and can only fulfil this request with written and signed confirmation from clients themselves, clearly stating their consent.

The Right To Be Forgotten

Under Article 17 of the General Data Protection Regulation (GDPR), it is an individual’s right to have their personal data erased. The right to erasure is also known as 'the right to be forgotten'. Please be aware that this right is not absolute and only applies in certain circumstances. In order to gain an understanding of your rights in more depth you can visit:

Information Requests

Under the practice of the GDPR, individuals have the right to obtain access to their personal clinical information. Each specialist will organise to provide copies of documents held electronically. In line with the practice of GDPR copies will be provided free charge for you.


Once a relationship has been established between any specialist and client from the point of your initial consultation, it will remain up to the specialist to endeavour to meet and provide an exceptional level of psychological care for you. The individual specialists you see will ensure to provide you with the most appropriate treatment plan catered to your needs, this may be adjusted where necessary to ensure you are receiving the best quality of care possible.

Please be aware that if you have not attended or communicated with any specialist, it will be assumed that you have self-discharged from our services. Although we are unable to delete any clinical records, patients that have not been seen for over six months will archive files. Should you wish to resume treatment at any time, we are still able to obtain and have access to your files, such as your treatment notes and your medical history throughout the time you have had treatment with us.

Book Your Appointment Now

GreenDoor Clinic are always happy to provide you with advice on which type of counselling is most suitable for your needs, depending on your problems. Why not ask us to consult with you today, and offer a solution for you. Our advice is free, and at all times confidential.

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