Terms & Conditions of Trading

Who owns this website?

This website is owned and operated by The Green Door Clinic Ltd, company number 11051601 trading as The Green Door Clinic whose registered address is at 30 Weymouth Street, Harley Street Medical Area, London W1G 7BS. The full list of Directors of the Green Door Clinic is available from:
The Consultant Clinical Psychiatrist in charge is: Dr Najem Al Falahe.

The clinic is owned and operated by the Directors of The Green Door Clinic Limited. The full list of other self-employed specialists working from the Green Door Clinic is listed on the website and may change from time to time without notice. Each specialist will have their own terms and conditions of trading which may be different to the Green Door Clinic terms and conditions. The Green Door Clinic accepts no liability for the individual actions or omissions of any of the specialists who work at the Clinic.

Website Content

When visiting this website, you are accepting and consenting to the practices described in this policy. Please be aware that the content on this website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this website.

Although we make reasonable efforts to ensure our information and content provided on this website is updated and reflective of the services that we provide, we do reserve the right to make changes to this website and these terms and conditions at any time without notice to our clients. We will update the terms on this website from time to time.

External links are provided for information and convenience only. Please be aware that we do not accept responsibility for the sites linked to, or the information found there.

We are not responsible for viruses and you must not introduce them

Although our website is regularly maintained to prevent any problems that may occur, please be aware that we do not guarantee that this website will be secure or free from bugs or viruses.

It is under your responsibility for configuring your information technology, computer programmes and platform to access this website. You should use your own virus protection software.

We do not accept misuse of this website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored, or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. In order for us to protect the website and its users, we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.

These terms of use, their subject matter and their formation, are governed by English law including any non-contractual disputes or claims. It is agreed that the courts of England and Wales will have exclusive jurisdiction over any such disputes.

What you can expect from your initial discussion with Director, Jenny Dew

Your initial consultation will consist of an assessment, the purpose of an assessment is to build up an accurate picture of your needs in order to help aid a diagnosis, treatment plans and any other recommendations that Jenny Dew may feel necessary.

Having been assessed by Jenny or when approached directly please note that specialists at the Green Door Clinic will adopt different strategies for assessing patient’s needs from time to time.

Fees and Charges

Each specialist is responsible for collecting payment for services provided.


The Green Door Clinic accepts patients that are self-paying for their treatment, as well as those who are covered by valid healthcare insurance. Details of the fee structure for each specialist will be different and may change without notice.

Your subsequent consultation fee with any specialist recommended by Jenny Dew should be paid on day of your appointment.

Please be aware that it will be your responsibility to settle any unpaid fees with each specialist directly.

Private Medical Insurance

If you wish to claim payment for treatment through your healthcare insurer, please contact your insurer prior to your initial appointment with Jenny Dew. You will be expected to provide a letter of confirmation from your insurance company prior to your appointment with any specialist, which should state whether they will cover the costs of your sessions either partially or in full.

The list of insurance providers accepted by each specialist will be different and some may not be able to be covered by healthcare insurance.

Please be aware that it will be your responsibility to settle any unpaid fees with each specialist, and the Green Door Clinic is not accountable or liable for any individual client or specialist’s insurance policies.

Excess Fee

Some policies may have an excess fee, that you will need to settle with your insurance company. We recommend that you review this with your policy holder beforehand. Please be aware that any outstanding payment will need to be settled as per the protocol for self-paying patients. Failure to make payment may result in referring this onto our debt collecting agency.

Cancellation Policy

Appointments that are missed without the respected notice, result in a lost opportunity to offer the appointment time to someone else. If you should need to cancel your appointment, you will need to inform us at least 24 hours before of your appointment time, otherwise you will be held liable to a cancellation fee.

Cancellation fees are charged at the cost of a full 1-hour consultation with the specialist concerned. Please be aware that if your insurance is paying for your sessions, they do not always pay for cancelled or missed appointments, this varies with each insurance policy and we recommend that you contact your insurance policy provider to enquire about this prior to starting your treatment. If your insurance does not cover this, you are responsible of settling any cancellation charge with the specialist that you may incur.

We do make an exception to accidents and sudden illness however it will be your responsibility to inform us of your circumstances or you may still face a cancellation charge.

Lateness Policy

All clinic appointments are booked by fixed time slots.

We do understand that on occasion patients may be late for an appointment, however it will be your responsibility to contact us to inform us if you are unable to meet your appointment time.

It will be under your discretion whether you wish to still attend the appointment, however there will be no adjustments made to the appointment time. If you do wish to attend your appointment, your appointment will finish at the time it was originally booked. As we run a highly busy clinic, this leaves us with very little room to accommodate late comers. We respect that each client has pre-booked their appointment to see each specialist for a specific time and therefore do our absolute best in ensuring we are punctual and meeting the expectations of our clients. Please also be aware that if you wish to attend the shorter appointment due to lateness, you will still be charged for the full appointment time.

Each specialist makes every effort to be punctual with individual appointment times, but on occasion may be delayed in a consultation.

Email Enquiries

We do understand that for a vast number of clients, emailing may be the most convenient method of communication to use when contacting the Green Door Clinic.

The General Medical Council has advised us on the use of emails and their security. Although we have taken internal measurements to protect the confidentiality of our patients, please be aware that emails are not a completely secure method of communication and we recommend that you refrain from disclosing any sensitive or confidential information through email.

Should you choose to email the Green Door Clinic or any of the specialists working here, we cannot be held responsible for what you choose to include in your email or any problems with your emails.

Complaints Policy

If there is any problem with the services that we provide, please contact us and tell us as soon as reasonably possible, and we will investigate the problem under our complaints procedure and notify you in writing of the outcome. Every complaint is acknowledged within two working days, all complaints are then investigated and responded to in writing within 28 days of being made. We do try in every instance to meet this 28-day time frame, however if for any reason there is a delay with this process, we assure to notify you of this and keep you updated with the progress of the investigation. All complaints are reported to the Director in charge, Rami Alfalahi, who is responsible for following through complaints for the company. In addition to these complaints are also reviewed within our Clinical Governance Committee meetings, in order to improve the quality of service provided to our patients.

Data Protection & Cookies

Cookies are small data files transferred to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide us with details of how our website is used. A cookie does in no way or form gives us access to your computer or any personal information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Please note that we do not directly harvest or take the data from the website.

We do not buy and sell information from third parties and won’t pass on details without your consent, except in an emergency situation.

Data Portability/Information Sharing

Upon registration with us at the Green Door Clinic, we will from there on keep a record of any non-medical details, such as; your name, address, date of birth, telephone(s), email address(s). This information will be stored on our secure data base. These details will be stored uniquely for administrative and accounting purposes only. Any clinical data stored on our secure data base will be strictly exclusive to Jenny Dew to have access to only.

In some cases, clients may be seeing more than one specialist and may want to share details of their sessions with others that are dealing with their care. Clients have the right to request that we share your details with another specialist, however we follow strict guidelines when sharing information and can only fulfil this request with written and signed confirmation from the clients themselves, clearly stating their consent.

The Right to Be Forgotten

Under Article 17 of the GDPR, it is an individual’s right to have their personal data erased. The right to erasure is also known as ‘the right to be forgotten’. Please be aware that this right is not absolute and only applies in certain circumstances. In order to gain an understanding of your rights in more depth you can visit:

Information Requests

Under the practice of the GDPR (the General Data Protection Regulation), individuals have the right to obtain access to their personal clinical information. Each individual specialist can arrange to provide copies of documents held electronically. In line with the practice of GDPR copies will be provided free charge for you.


Once a relationship has been established between any specialist and client from the point of your initial consultation, it will remain up to the specialist to endeavour to meet and provide an exceptional level of psychological care for you. The individual specialists you see will ensure to agree and provide you with the most appropriate treatment plan catered to your needs, this may be adjusted where necessary to ensure you are receiving the best quality of care possible.

Please be aware that if you have not attended or communicated with any specialist, it will be assumed that you have self-discharged from our services. Although we are unable to delete any clinical records, patients that have not been seen for over six months will archive files. Should you wish to resume treatment at any time, we are still able to obtain and have access to your files, such as your treatment notes and your medical history throughout the time you have had treatment with us.

Please be aware that each individual specialist reserves the right to change and increase consultation fees at any time. Should there be an increase in fee and you have not attended a consultation for over six months from the date of your last appointment, the new consultation fee will be applicable to you and any old rates will be overwritten. Your next appointment and any follow up appointments will from then on be charged in accordance to the new consultation fee.

Our Responsibility for Loss or Damage Suffered by You

Please be aware that we cannot accept responsibility for loss or damage to any personal belongings you have brought with you to the Green Door Clinic. We recommend that you do not bring any valuables with you and any loss or damage to this will be at your own risk.

Under the guidance of the Care Quality Commission and Health and Safety at work etc Act 1974 we ensure that we are compliant with their fundamental standards. We take all the appropriate measurements in protecting our patients and ensure our premises are safe and secure at all times. The Green Door Clinic undergoes a number of risk assessments, which are updated when due to ensure the safety of our building in varying situations. Under the Health and Safety (First-Aid) Regulations 1981 we have installed the adequate and appropriate equipment, as well providing sufficiently trained and competent first-aiders in the event of an accident and emergency.

If you have experienced any damage caused to you inside the premises of the clinic or at fault of an individual specialist, please report this to us and we will ensure to undergo a full and thorough investigation. In line with our complaint procedure, all investigations will be acknowledged within two days and responded to within 28 days of being made. We do try in every instance to meet this 28-day time frame, however if for any reason there is a delay with this process, we will ensure to notify you of this and keep you updated with the progress of the investigation.

Please note that we are not liable to accept any blame or responsibility for damage or injury caused outside the premises of Green Door Clinic.


The Green Door Clinic
30 Weymouth Street, London W1G 7BS

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GreenDoor Clinic are always happy to provide you with advice on which type of counselling is most suitable for your needs, depending on your problems. Why not ask us to consult with you today, and offer a solution for you. Our advice is free, and at all times confidential.

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